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cPanel Visitors Interface

The Visitors interface in your cPanel control panel lets you view 1,000 most recent visits to your website, and contains information which can be useful in learning about your audience, monitoring frequent visitors, adjusting your website content to fit visitor needs, locating and fixing errors (such as broken links or missing pages).

Accessing the Visitors interface

Login to your cPanel control panel using your web browser. Go to 'http://www.yourdomain.com/cpanel/' (without the quotation marks). So if your domain name is 'example.com' you should go to 'http://www.example.com/cpanel/' to login to your control panel. The Visitors interface is in the "Metrics" tab, simply click on the name or the icon to enter.

cPanel Visitors Location

Understanding the latest visitors table

The mailbox table contains a list of mailboxes which can be sorted by the name, number of messages, or disk usage of the mailbox.
  • IP: Visitor's IP address.
  • URL: The specifix URL the visitor visited.
  • Time: Time when the visitor accessed your website.
  • Size (bytes): Amount of data the server sent to the visitor.
  • Referring URL: The web address from which the visitor navigated to the website resource.
  • User Agent: The browser that the visitor used to access and view the website.

Understanding the additional data available

Clicking the gear icon shows you the following additional data.
  • Status: The HTTP code shows whether the resource loaded successfully or resulted in an error.
  • Method: The request-response between the client and server (i.e., GET or POST).
  • Protocol: HTTP version the server used to serve the resource to the visitor (i.e. example, 1.1).

If you need more assistance with this subject, please contact Virgo Hosting Support by opening a support ticket. We'll be happy to help.

In order to contact our support department, please follow these steps;
  1. Sign in to your client portal from the following URL: https://clientportal.virgohosting.com
  2. Click "Support" link in the menu to access the "Support Tickets" interface. If you're accessing the client portal from a mobile device, the menu may be accessible by clicking the "MENU" icon depending on your screen resolution.
  3. Click "Submit New Ticket" button.
  4. Choose the help desk you'd like to send your support ticket to from the "Help Desk" dropdown menu.
  5. Enter the support ticket subject and your message in the appropriate text boxes.
  6. Click "Submit" button. Our support staff will reply to your ticket as soon as possible