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cPanel Raw Access Interface

The Raw Access interface in your cPanel control panel lets you view who has visited your website without displaying graphics, directly from text files that contain information about your website's visitors which are called "Raw Access Logs".

Please note that this interface allows you to download a .zip file that contains your access log.

Accessing the Raw Access interface

Login to your cPanel control panel using your web browser. Go to 'http://www.yourdomain.com/cpanel/' (without the quotation marks). So if your domain name is 'example.com' you should go to 'http://www.example.com/cpanel/' to login to your control panel. The Raw Access interface is in the "Metrics" tab, simply click on the name or the icon to enter.

cPanel Raw Access Location

Configuring logs

There are two configuration options;
  • Archive log files to your home directory after the system processes statistics: Moves log files to the "/home" directory after being processed by the system . By default, the website statistics are processed every 24 hours..
  • Remove the previous month’s archived logs from your home directory at the end of each month: Remove the previous month's logs at the end of each month.

Downloading current raw access logs

  • Click the domain name that you want to download raw access logs of.
  • Extract the .zip file.
  • View the logs with a text editor/viewer.

Downloading archived raw access logs

You can find the archived logs in your "/home" directory, if any.
  • Click the filename to download.
  • Extract the .gz file.
  • View the logs with a text editor/viewer.

If you need more assistance with this subject, please contact Virgo Hosting Support by opening a support ticket. We'll be happy to help.

In order to contact our support department, please follow these steps;
  1. Sign in to your client portal from the following URL: https://clientportal.virgohosting.com
  2. Click "Support" link in the menu to access the "Support Tickets" interface. If you're accessing the client portal from a mobile device, the menu may be accessible by clicking the "MENU" icon depending on your screen resolution.
  3. Click "Submit New Ticket" button.
  4. Choose the help desk you'd like to send your support ticket to from the "Help Desk" dropdown menu.
  5. Enter the support ticket subject and your message in the appropriate text boxes.
  6. Click "Submit" button. Our support staff will reply to your ticket as soon as possible