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cPanel Forwarders Interface

The Forwarders interface in your cPanel control panel lets you forward copies of incoming emails to another address, discard email or send (pipe) email to a program.

Accessing the Forwarders interface

Login to your cPanel control panel using your web browser. Go to 'http://www.yourdomain.com/cpanel/' (without the quotation marks). So if your domain name is 'example.com' you should go to 'http://www.example.com/cpanel/' to login to your control panel. The Forwarders interface is in the "Email" tab, simply click on the name or the icon to enter.

cPanel Forwarders Location

Adding a forwarder

  • Click "Add Forwarder" and a new page will open.
  • Write the part of the email address before the @ sign to the "Address to Forward" text box.
  • Select the domain name from the "Domain" dropdown menu.
    • If you want to forward to an email address, select and write the full email to the "Forward to Email Address" text box.
    • If you want to discard the message with an error, select "Discard and send an error to the sender (at SMTP time)" and optionally write a custom error message.
    • If you want to forward to a system account, click "Advanced Options" and select "Forward to a system account".
    • If you want to forward to pipe to a program, click "Advanced Options", select "Pipe to a Program" and write the path of the program relative to your home directory.
    • If you want to discard the message silently (not recommended), click "Advanced Options" and select "Discard".
  • Click "Add Forwarder" button.

Deleting a forwarder

  • Find the email forward in "Email Account Forwards" section.
  • Click "Delete", a new page will open.
  • Click "Delete Forwarder" button.

Adding a domain forwarder

As well as forwarding individual email accounts, you can forward all email from one domain name to another with this feature.
  • Click "Add Domain Forwarder" and a new page will open.
  • Select the domain name from the "Domain" dropdown menu.
  • Write the domain all emails will be forwarded to the text box.
  • Click "Add Domain Forwarder" button.

Please note that domain forwarding does not work if the email address has an autoresponder set for it.

Deleting a domain forwarder

  • Find the domain forward in "Forward All Email for a Domain" section.
  • Click "Delete", a new page will open.
  • Click "Delete Domain Forwarder" button.

If you need more assistance with this subject, please contact Virgo Hosting Support by opening a support ticket. We'll be happy to help.

In order to contact our support department, please follow these steps;
  1. Sign in to your client portal from the following URL: https://clientportal.virgohosting.com
  2. Click "Support" link in the menu to access the "Support Tickets" interface. If you're accessing the client portal from a mobile device, the menu may be accessible by clicking the "MENU" icon depending on your screen resolution.
  3. Click "Submit New Ticket" button.
  4. Choose the help desk you'd like to send your support ticket to from the "Help Desk" dropdown menu.
  5. Enter the support ticket subject and your message in the appropriate text boxes.
  6. Click "Submit" button. Our support staff will reply to your ticket as soon as possible