Accessing the Spam Filters interfaceLogin to your cPanel control panel using your web browser. Go to 'http://www.yourdomain.com/cpanel/' (without the quotation marks). So if your domain name is 'example.com' you should go to 'http://www.example.com/cpanel/' to login to your control panel. The Spam Filters interface is in the "Email" tab, simply click on the name or the icon to enter.
Processing new emails and marking them as spamThis toggle can be switched on to identify potentical spam emails. Apache SpamAssassin works by examining every email for spam characteristics. SpamAssassin then assigns them a calculated spam score, which helps determine the likelihood that a message contains spam. The Spam Box and Auto-Delete features in your cPanel control panel require that you enable Apache SpamAssassin first.
Understanding the "Spam Threshold Score"Messages are marked as spam if they meet or exceed the Spam Threshold Score setting. The lower the spam threshold score, the more aggressive the setting is. A low spam threshold score, such as "1" labels many messages as spam, which may lead to false-positives. However, a higher value such as "10", is passive and only labels messages that are obviously spam.
Setting the "Spam Threshold Score"
- Click "Spam Threshold Score" link, you will be redirected to the "Adjust Spam Threshold Score" interface.
- Select the desired "Spam Threshold Score" from the dropdown menu.
- Click "Update Scoring Options".
Moving new spam to a seperate folder (Spam Box)"Move New Spam to a Separate Folder (Spam Box)" toggle can be swithed on to to configure the server to create a spam folder next time you receive spam (any message with a calculated spam score that exceeds the Spam Threshold Score) mail. This feature preserves email that Apache SpamAssassin may mistakenly classify as spam mail.
Please note that we recommend using "Spam Box" instead of "Auto-Delete" because of the potential false-positives. You can occasionally empty this folder after checking it's contents.
Emptying Spam Box folder
- Switch on "Spam Box is enabled" toggle in this interface to activate Spam Box if you did not do so in the "Spam Filters" interface.
- Click "Empty the Spam Box folder for 'username'" to delete all messages in the Spam Box, where username represents the default account's name.
- Click "Empty all Spam Box folders" to delete everything in the Spam Box for every email address on this account, including the default account.
- Click "Manage Disk Usage" to select which messages you want to remove and you'll be directed to the "Email Disk Usage" interface.
Automatically deleting new spam (Auto-Delete)"Automatically Delete New Spam (Auto-Delete)" toggle can be swithed on to to configure the server to delete spam (any message with a calculated spam score that exceeds the Spam Threshold Score) mail.
Configuring Auto-Delete settings
- Click "Configure Auto-Delete Settings" and you'll be redirected to the Auto-Delete interface.
- Switch on "Spam Auto-Delete is enabled" toggle in this interface to activate Auto-Delete if you did not do so in the "Spam Filters" interface.
- Select the desired "Auto-Delete Threshold Score" from the dropdown menu.
- Click "Update Auto-Delete".
Whitelisting email addresses"Whitelist (Emails Always Allowed)" section displays the current number of whitelisted items. Whitelisting allows you to receive mail from email addresses Apache SpamAssassin™ falsely marks as spam.
- Click "Add A New "whitelist_from" item".
- Enter the email address to be whitelisted in the "whitelist_from" text box.
- Click "Update Whitelist (whitelist_from)".
Blacklisting email addresses"Blacklist (Emails Never Allowed)" section displays the current number of blacklisted items. Blacklisting allows you to mark emails that Apache SpamAssassin falsely marks as non-spam as spam mail.
- Click "Add A New "blacklist_from" Item".
- Enter the email address to be whitelisted in the "blacklist_from" text box.
- Click "Update Blacklist (blacklist_from)".
In order to contact our support department, please follow these steps;
- Sign in to your client portal from the following URL: https://clientportal.virgohosting.com
- Click "Support" link in the menu to access the "Support Tickets" interface. If you're accessing the client portal from a mobile device, the menu may be accessible by clicking the "MENU" icon depending on your screen resolution.
- Click "Submit New Ticket" button.
- Choose the help desk you'd like to send your support ticket to from the "Help Desk" dropdown menu.
- Enter the support ticket subject and your message in the appropriate text boxes.
- Click "Submit" button. Our support staff will reply to your ticket as soon as possible