The Email Accounts interface in your cPanel control panel lets you create, manage and delete email accounts.
Accessing the Email Accounts interface
Login to your cPanel control panel using your web browser. Go to 'http://www.yourdomain.com/cpanel/' (without the quotation marks). So if your domain name is 'example.com' you should go to 'http://www.example.com/cpanel/' to login to your control panel. The Email Accounts interface is in the "Email" tab, simply click on the name or the icon to enter.
Adding an email account
- Click "Create" and a new page will open.
- If you have multiple domains, select the domain name from the "Domain" menu.
- Enter the username for the domain in the "Username" text box. This will be the part before the @ sign of your email address.
- Enter password and password confirmation. We suggest using the Password Generator.
- Select "Unlimited" for unlimited mailbox quota, or enter a specific amount under "Storage Space".
- If you tick "Send a welcome email with instructions to set up a mail client." option, your configuration settings will be sent to the address you've created.
- Click "Create" button.
Deleting an email account
- Find the email address you'd like to delete and click "Manage".
- Scroll to the bottom of the page and find the "Delete Email Account" section.
- Click "Delete Email Account" button.
- Confirm that you want to delete the email address by clicking "Delete".
Changing the password of an email account
- Find the email address you'd like to change the password for and click "Manage".
- Enter password and password confirmation under the "Security" section. We suggest using the Password Generator.
- Click "Update Email Settings".
Changing the mailbox quota of an email account
- Find the email address you'd like to change the quota for and click "Manage".
- Select "Unlimited" for unlimited mailbox quota, or enter a specific amount under "Allocated Storage Space".
- Click "Update Email Settings".
Restricting an email account
- Find the email address you'd like to restrict for and click "Manage".
- Find the "Restrictions" section
- Click "Suspend" for the "Receiving Incoming Mail" option if you don't want this email to be able to receive emails.
- Click "Suspend" for the "Sending Outgoing Email" option if you don't want this email to be able to send emails.
- If you select Hold for the Sending Outgoing Email option, the system will retain all outgoing messages in a queue.
- Click "Suspend" for the "Logging In" option if you don't want this email user to be able to log in.
- Click "Update Email Settings".
Freeing up email storage
- Find the email address you'd like to free up storage for and click "Manage".
- Find the "I want to..." section
- Click "Free up Email Storage", a new page will open.
- Make sure the right email account is selected in "Account" dropdown menu.
- Find and click "Manage" for the mailbox you'd like to free up storage from.
- Select the appropriate option from "Messages to delete" dropdown menu.
- Click "Delete Permanently".
If you need more assistance with this subject, please contact Virgo Hosting Support by opening a support ticket. We'll be happy to help.
In order to contact our support department, please follow these steps;
In order to contact our support department, please follow these steps;
- Sign in to your client portal from the following URL: https://clientportal.virgohosting.com
- Click "Support" link in the menu to access the "Support Tickets" interface. If you're accessing the client portal from a mobile device, the menu may be accessible by clicking the "MENU" icon depending on your screen resolution.
- Click "Submit New Ticket" button.
- Choose the help desk you'd like to send your support ticket to from the "Help Desk" dropdown menu.
- Enter the support ticket subject and your message in the appropriate text boxes.
- Click "Submit" button. Our support staff will reply to your ticket as soon as possible