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WHM Two-Factor Authentication Interface

Two-Factor Authentication

The Two-Factor Authentication interface in your WHM control panel lets you configure two-factor authentication (2FA) for the login interfaces of cPanel & WHM. This is an improved security measure and requires two forms of identification:
  • Your password.
  • A generated security code.
 When 2FA is enabled, you cannot login without your smartphone. An application on your smartphone supplies a code that you must enter with your password to log in.

Please note that we recommend using Google Authenticator™ for Android™, iOS®, and Blackberry® smartphones. For a Windows® Phone, you can use the Microsoft Authenticator app.

Accessing the Two-Factor Authentication interface

Login to your WHM control panel using your web browser. Go to 'http://www.yourdomain.com/whm/' (without the quotation marks). So if your domain name is 'example.com' you should go to 'http://www.example.com/whm/' to login to your control panel. The Two-Factor Authentication interface is in the "Security Center" tab, simply click on the name to enter.

WHM Two-Factor Authentication Location

Setting up the Issuer name

  • On the "Settings" tab, write the name you'd like use for the issuer in the "Issuer" text box. This name appears in the authentication app on the smartphone when a user accesses the security code.
  • Click "Save" button.

Enabling Two-Factor Authentication

  • Click "Manage My Account" to switch to that tab.
  • Click "Set Up Two-Factor Authentication" button.
  • Scan the QR Code on the screen with your 2FA Authentication app on your smartphone.
  • Enter the security code generated by your 2FA Authentication app on your smartphone, in the "Security Code" text box.
  • Click "Configure Two-Factor Authentication" button.

Please note that enabling Two-Factor Authentication may cause some third party applications to break.

Disabling Two-Factor Authentication on a user account.

  • Click "Manage Users" to switch to that tab.
  • Find the account you'd like to disable 2FA for and click "Disable" to the right of the account.
  • Click "Disable All" to disable on all user accounts. This will not disable 2FA on your own account if it's enabled.
If you need more assistance with this subject, please contact Virgo Hosting Support by opening a support ticket. We'll be happy to help.

In order to contact our support department, please follow these steps;
  1. Sign in to your client portal from the following URL: https://clientportal.virgohosting.com
  2. Click "Support" link in the menu to access the "Support Tickets" interface. If you're accessing the client portal from a mobile device, the menu may be accessible by clicking the "MENU" icon depending on your screen resolution.
  3. Click "Submit New Ticket" button.
  4. Choose the help desk you'd like to send your support ticket to from the "Help Desk" dropdown menu.
  5. Enter the support ticket subject and your message in the appropriate text boxes.
  6. Click "Submit" button. Our support staff will reply to your ticket as soon as possible