The File and Directory Restoration interface in your WHM control panel lets you restore items from the local backups of your cPanel account users.
Please note that this feature only restores local backups. If you'd like to restore remote backups, first you must transfer the remote backup files to the server.
Accessing the File and Directory Restoration interface
Login to your WHM control panel using your web browser. Go to 'http://www.yourdomain.com/whm/' (without the quotation marks). So if your domain name is 'example.com' you should go to 'http://www.example.com/whm/' to login to your control panel. The File and Directory Restoration interface is in the "Backup" tab, simply click on the name to enter.
Entering a direct path to restore a file or directory
- Select "Enter a path" in the "Files and Directories" section.
- Enter the direct path to the file or directory you'd like restore, in the text box. The text box's path is the cPanel account user's home directory path.
- Click "Show Backups" to see a list of backups for that file or directory.
- Choose the backup that you wish to restore from the "Backups" section and click "Restore".
- Click "Restore" to confirm.
Browsing your home directory to restore a file or directory
- Select "Browse files and directories" in the "Files and Directories" section.
- Click "Show Backups" to see a list of backups for that file or directory.
- Choose the backup that you wish to restore from the "Backups" section and click "Restore".
- Click "Restore" to confirm.
If you need more assistance with this subject, please contact Virgo Hosting Support by opening a support ticket. We'll be happy to help.
In order to contact our support department, please follow these steps;
In order to contact our support department, please follow these steps;
- Sign in to your client portal from the following URL: https://clientportal.virgohosting.com
- Click "Support" link in the menu to access the "Support Tickets" interface. If you're accessing the client portal from a mobile device, the menu may be accessible by clicking the "MENU" icon depending on your screen resolution.
- Click "Submit New Ticket" button.
- Choose the help desk you'd like to send your support ticket to from the "Help Desk" dropdown menu.
- Enter the support ticket subject and your message in the appropriate text boxes.
- Click "Submit" button. Our support staff will reply to your ticket as soon as possible