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WHM Mail Troubleshooter Interface

The Mail Troubleshooter interface in your WHM control panel lets you detect potential issues with your email configuration by tracing an email's route from your server to a specified recipient address and highlighting potential problems.

Accessing the Mail Troubleshooter interface

Login to your WHM control panel using your web browser. Go to 'http://www.yourdomain.com/whm/' (without the quotation marks). So if your domain name is 'example.com' you should go to 'http://www.example.com/whm/' to login to your control panel. The Mail Troubleshooter interface is in the "Email" tab, simply click on the name to enter.

WHM Mail Troubleshooter Location

Tracing a mail route

  • Enter the email address you'd like to trace in the "Email to trace" textbox.
  • Click "Submit" button.
  • On the following interface, you will see a list of steps. Refer to the legend at the bottom to get information about contents of each box.

If you need more assistance with this subject, please contact Virgo Hosting Support by opening a support ticket. We'll be happy to help.

In order to contact our support department, please follow these steps;
  1. Sign in to your client portal from the following URL: https://clientportal.virgohosting.com
  2. Click "Support" link in the menu to access the "Support Tickets" interface. If you're accessing the client portal from a mobile device, the menu may be accessible by clicking the "MENU" icon depending on your screen resolution.
  3. Click "Submit New Ticket" button.
  4. Choose the help desk you'd like to send your support ticket to from the "Help Desk" dropdown menu.
  5. Enter the support ticket subject and your message in the appropriate text boxes.
  6. Click "Submit" button. Our support staff will reply to your ticket as soon as possible