The Password Modification interface in your WHM control panel lets you change the cPanel passwords of the accounts in your control.
Please note that retrieving lost passwords is not possible. You must create a new password through this interface, in case a user loses or forgets the cPanel account password.
Accessing the Password Modification interface
Login to your WHM control panel using your web browser. Go to 'http://www.yourdomain.com/whm/' (without the quotation marks). So if your domain name is 'example.com' you should go to 'http://www.example.com/whm/' to login to your control panel. The Password Modification interface is in the "Account Functions" tab, simply click on the name to enter.
Changing cPanel account passwords
- Select the account you'd like to change the password of from the table.
- Enter password and password confirmation. We suggest using the Password Generator.
- To enable Digest Authentication for Microsoft operating systems, select "Enable Digest Authentication" checkbox.
- Click "Change Password" button.
If you need more assistance with this subject, please contact Virgo Hosting Support by opening a support ticket. We'll be happy to help.
In order to contact our support department, please follow these steps;
In order to contact our support department, please follow these steps;
- Sign in to your client portal from the following URL: https://clientportal.virgohosting.com
- Click "Support" link in the menu to access the "Support Tickets" interface. If you're accessing the client portal from a mobile device, the menu may be accessible by clicking the "MENU" icon depending on your screen resolution.
- Click "Submit New Ticket" button.
- Choose the help desk you'd like to send your support ticket to from the "Help Desk" dropdown menu.
- Enter the support ticket subject and your message in the appropriate text boxes.
- Click "Submit" button. Our support staff will reply to your ticket as soon as possible